📦 Missed Deliveries & Perishable Goods Policy

We take great care to ensure your brownies arrive fresh and on time. Orders are dispatched via a trusted courier (such as DPD) and sent to the address provided at checkout. Once your order has left us, delivery is the responsibility of the courier, and tracking information is provided via email or text that is provided by you, the customer, on placing the order with us.

Our courier will attempt delivery twice, leaving calling cards and/or digital notifications each time. If delivery is unsuccessful and no redelivery is arranged or alternative delivery instructions (e.g. safe place or local pickup) are provided by the customer, the parcel will be returned to us.

As our brownies are perishable and made to order, we are unable to offer refunds or replacements for undelivered parcels due to missed delivery attempts or lack of customer response.

If you miss the first delivery, there will be options to redeliver at a more convenient date, collect from a DPD collection point, deliver to a neighbour, upgrade your delivery to a specific time and date or leave in a safe space. You will be notified the delivery is missed and it is your responsibility to rearrange your delivery in order to safely receive it. 

Legal Reference:

Under the Consumer Contracts Regulations 2013, perishable goods are exempt from cancellation and return rights (Regulation 28(1)(c)). This means once your brownies are made and dispatched, your order is considered final.

Please ensure that you are available to receive your order or provide a safe place or delivery alternative to avoid disappointment. 

Thank you for your understanding 💕